Trust and Safety

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To file a report with Trust and Safety, please click here. To inquire about anything else, please email ts@miraheze.org. {{{1}}}

Trust and Safety est un département de Miraheze Limited qui se concentre sur la gestion, le triage et l'évaluation des rapports/incidents qui affectent la confiance de Miraheze ou qui sont des incidents critiques pour la sécurité. L'équipe Trust and Safety fonctionne selon les principes suivants :

  • prévenir les incidents et les situations qui pourraient mettre en péril la confiance de quiconque en Miraheze ou la sécurité de quiconque lors de l'utilisation du service ;
  • investigate reports and complaints that fall under either a trust or safety aspect;
  • minimise the perceived risk experienced by any users of the platform;
  • react to any ongoing incidents that violate the trust or safety of any platform user, with the view to minimise risk and prevent further harm.

When considering trust and safety risks above, it is useful and necessary to consider what types of incidents fall under each category:

Trust
  • Copyright violations.
  • Harassment.
  • Privacy and data protection offences.
  • Technical security incidents.
  • Terms of Use Violations.
Safety
  • Child pornography.
  • Extreme pornography.
  • Harassment.
  • Privacy and data protection offences.
  • Terrorism-related offences.
  • Terms of Use violations.

The above lists are not exhaustive and merely serve as an information piece to show that while there are specific trust and safety issues, most are on a sliding scale where the impact is important on both trust and safety together.

Contacting and reporting

To contact Trust and Safety and make a report, please use TSPortal which will allow you to make a report easily. If you are unable to use the portal for any reason, please email ts(at)miraheze.org. All reports should contain the following details, depending on what is being reported:

ALL
  • Contact details of the complainant;
  • As much information as possible with regards to the circumstances including links to anything on wiki;
  • Details of the victim/suspect/aggressor as known.
COPYRIGHT
  • Details of who exactly the copyright holder is, and evidence of their claim (or non-release);
  • Details of any remediation taken with the wiki/community/user involved, where this was taken, and the outcomes;
  • The jurisdiction the specific copyright claim is under (remember, we are a UK company, therefore we will enact based on advice from the patents and intellectual property office in the UK).
PORNOGRAPHY (CHILD & EXTREME)
  • As much information as possible as to who uploaded it, how it was used on Miraheze, how long as it has been on Miraheze etc.;
  • Any actions/further reports made (e.g. to wiki administrators, Stewards, etc.);
TERRORISM
  • All information known should be provided, even if the reporter considers it minor.

Team

+/- Username Role Volunteer account Team email
Owen (global accounts) Director of Trust and Safety Owen ts(at)miraheze.org
Agent (global accounts) Trust and Safety Responder Agent Isai ts(at)miraheze.org
Doug (global accounts) Trust and Safety Responder Dmehus ts(at)miraheze.org


See also