Trust and Safety

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In the event of any differences in meaning between the original English version and a translation, the original English version takes precedence.
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Trust and Safety is a department of Miraheze Limited that focuses on managing, triaging and evaluating reports/incidents that affect Miraheze's trust or are safety-critical incidents. The Trust and Safety team operate on the following principles:

  • prevent incidents and situations that could risk either anyone's trust in Miraheze or anyone's safety while using the service;
  • investigate reports and complaints that fall under either a trust or safety aspect;
  • minimise the perceived risk experienced by any users of the platform;
  • react to any ongoing incidents that violate the trust or safety of any platform user, with the view to minimise risk and prevent further harm.

Trust and Safety Risks[edit | edit source]

When considering trust and safety risks above, it is useful and necessary to consider what types of incidents fall under each category:

Trust
  • Copyright violations.
  • Harassment.
  • Privacy and data protection offences.
  • Technical security incidents.
  • Terms of Use Violations.
Safety
  • Child pornography.
  • Extreme pornography.
  • Harassment.
  • Privacy and data protection offences.
  • Terrorism-related offences.
  • Terms of Use violations.

The above lists are not exhaustive and merely serve as an information piece to show that while there are specific trust and safety issues, most are on a sliding scale where the impact is important on both trust and safety together.

How To Report[edit | edit source]

All reports should be sent via email to ts(at)miraheze.org with the following details depending on what is being reported:

ALL
  • Contact details of the complainant;
  • As much information as possible with regards to the circumstances including links to anything on wiki;
  • Details of the victim/suspect/aggressor as known.
COPYRIGHT
  • Details of who exactly the copyright holder is, and evidence of their claim (or non-release);
  • Details of any remediation taken with the wiki/community/user involved, where this was taken, and the outcomes;
  • The jurisdiction the specific copyright claim is under (remember, we are a UK company, therefore we will enact based on advice from the patents and intellectual property office in the UK).
PORNOGRAPHY (CHILD & EXTREME)
  • As much information as possible as to who uploaded it, how it was used on Miraheze, how long as it has been on Miraheze etc.;
  • Any actions/further reports made (e.g. to wiki administrators, Stewards, etc.);
TERRORISM
  • All information known should be provided, even if the reporter considers it minor.

See also[edit | edit source]