When considering a Trust and Safety Action, all available on-wiki abilities are open to being considered to conclude minimal disruption with maximal effect. The guiding principle for Trust and Safety Actions is to provide the most effective cover to the company and users with the least amount of action being required – that a total service ban should only be considered in the most extreme cases. Examples of actions available to Trust and Safety Responders include but are not limited to:
- Partial Service Bans (targeting specific services e.g., Phabricator),
- Ban on pre-defined rights/privileges,
- Standard administrative actions (blocks, deletions, protections).
CheckUser information and Server-stored logs may be accessed in response to one of the above actions being enacted to retrieve and retain identifying information such as IP addresses and User Agents. All information collected and retained will be done in accordance with the United Kingdom’s Data Protection Act 2018.
- Initial Investigation by a Responder to determine whether a potential violation exists.
- If a potential breach is not found, no further actions by a Responder will occur. It may be referred to a relevant community group, however.
- Responder will conduct a thorough investigation, following key investigatory points proposed by the Director of Trust and Safety and following this, will make a recommendation of action.
- The Responder will fill an Investigative Report form for the Director of Trust and Safety, who will then review the recommendations.
- If the recommendation is not supported, the Director of Trust and Safety will either recommend the Responder collect further evidence or recommend no further action is taken.
- If the recommendation is supported, the Responder will be tasked with enforcing the outcome.
- All Investigative Reports are reviewed and are requestable to be viewed by the Board of Directors or anyone duly authorised to view them by contacting the Director of Trust and Safety who is responsible for maintaining all records.