Miraheze-2-year/Survey results

From Miraheze Meta, Miraheze's central coordination wiki
Results for survey conducted between 13-20 July

For the users who provided their username and wrote something in the "something to share with us" section, we have replied to you. Please also check your Spam/Junk folders.

Note: Whenever we refer to "people" or "users", we mean the users/people who participated in the survey. Also, if the number of responses is not mentioned, you can assume it is everyone that participated (90)

90 users in total participated in this survey.

What is your Miraheze username? (use 'Anonymous' if you want to remain anonymous)

71 users gave their username. A few volunteers and the rest just regular wiki users.

What is the URL of your wiki? (if you have multiple wikis, please choose one)

90 (existing) wikis here.

How many wikis have you had created at Miraheze?

The majority, 66.7% (60 people) have one wiki, 14.4% (13 people) have 2, 4.4% (4 people) have 3, 6.7% (6 people) have 4 or more and 7.8% (7 people) don't have any wiki of their own.

Why did you choose Miraheze?

As you can see, most people chose us because of free hosting (87.8%) as well as for no ads (77.8%).

Custom settings (46.7%) and being a non-profit organisation (43.3%) also came up high.

How do you know about Miraheze?

Note: There were a lot of "Other" responses since some users wrote different variations of the same thing. There are still some "Other" options but ones that were similar were resorted.

It seems like most users found us by "Google Search", the next source is the MediaWiki page.

Who mostly uses your wiki?

Some answers here were a bit too specific, as the question indicated *mostly* so there were also a lot of "Other" responses here.

What is your wiki (mostly) used for?

Note: There were a lot of "Other" responses since some users wrote different variations of the same thing. There are still some "Other" options but ones that were similar were resorted.

The majority (31.1%) use their wikis for educational purposes, while 16.7% use them for Non-profit purposes, and 14.4% for gaming purposes.

Scale 1-10 Questions

Wiki creation speed (79 responses) Speed of applying configuration changes (76 responses)
Speed of installing new extensions (70 responses) Use of Phabricator (48 responses)
Uptime (being able to access the site) (90 responses) Interaction with the community (79 responses)
Interaction with staff (80 responses) Overall satisfaction with Miraheze (90 responses)

Wiki creation speed: Most people were satisfied with the time it took to create their wiki.

Speed of applying configuration changes: There were different answers for this the configuration requests question. When ManageWiki is implemented, this should no longer be an issue. 2017 Survey feature requests.png

Speed of installing new extensions: There are a lot of negative ratings for reviewing and installing new extensions. Reviewing new extensions is something we really need to work on.

Use of Phabricator: Many users find it easy to use Phabricator, but there are still users who do not find it too easy to use.

Uptime (being able to access the site): Uptime is very important for any site/wiki. The answers were generally good, but uptime is also something that needs to be improved.

Interaction with the community: Most people gave this one a 10, but interactions with the community/between communities can and should be improved.

Interaction with staff: This question also had high ratings, but it is still a shame that some users feel that interaction with staff is bad, and this point should also be improved.

Overall satisfaction with Miraheze: This one also had generally good ratings, with most users answering between 8-10. There are also some users who do not seem very satisfied with Miraheze.

Which ways did you know about to contact Miraheze?

Most users knew at least one of the ways to contact us, some people knew several, or even all of them. There were still 12 users who chose the "I don't know" option.

How often do you access Miraheze?

Mixed answers here, most users (30%) chose several times per day.

Where do you usually access Miraheze from?

The vast majority of users (77.8%) access Miraheze from their homes, while 12.2% access them from their work.

From which devices do you access Miraheze?

Most access Miraheze from either a desktop (66.7%) or laptop (58.9%) device, next are smartphones (38.9%) and tablets (14.4%). One user also accesses Miraheze from a Smart TV.

What do you think should be improved at Miraheze?

46 responses

I will be listing the main points mentioned here:

  • Uptime
  • Login issues (fix)
  • Fix WikiForum
  • Continuity of services
  • Fix issues (such as the upload issues quicker)
  • Improve loading time
  • Documentation
  • Communication between users and staff

These are all good points, only unfortunately, there is nothing we can do about the login issues and WikiForum, as we are not the authors of the extensions and it is up to them to fix the issues.

What new services/features would you like to see available at Miraheze?

35 responses

I will be listing the main points mentioned here:

  • ManageWiki (descriptions of the service)
  • Having the option to start a wiki with extensions already enabled (part of ManageWiki)
  • Statistics
  • Better explanation of how MediaWiki is used
  • A paid service with more features (such as private server)
  • Appearance
  • Backups
  • Advertisements

Most points here are possible, and some such as ManageWiki and Statistics are already ongoing projects. For the rest, they could be possible, except advertising, since it is against our Privacy policy and we do not want any advertising on our wikis.

What could we do to improve the rating for any of the previous questions?

29 responses

Most of the answers here were keep up the good job :D There was also some that said improve uptime.

Would you recommend Miraheze to a friend?

It is very nice to see that there are no users that wouldn't recommend Miraheze to a friend, the majority answered YES but there are also 6 (6.7%) maybe answers.

Do you have anything else you would like to share with us?

39 responses

These, as long as the other long-text questions have been answered by email. Please check your Spam/Junk folders as well