User:Void/Tech Wishlist

A list of some tech or tools that we could do with, for various reasons.

Email ticketing
Something similar to a support desk model where users can send in emails, which opens tickets, that can then be responded to. This system would be potentially useful for the Code of Conduct Commission, CVT (and Stewards) mail, and for tech@ abuse related emails. Such a system MUST be private, where tickets could only be read by authorized users. It SHOULD support a system where users can submit tickets (via email at a minimum, using forms would be nice, but not required). It would also have to support accounts, which MAY be used to submit tickets via a form instead of email (the preferred method). It MAY also support linking accounts to on-wiki accounts via OAuth. The system SHOULD allow for transferring entire tickets between different groups (eg moving a ticket from a CVT queue to a Steward only queue). The system SHOULD allow for private conversation to be made on/relating to a ticket that is not sent to the individual that opened the ticket, and MUST clearly identify between internal only communications and what will be sent to the individual opening the ticket.

Options:
 * https://www.opensupports.com/
 * https://freshdesk.com/
 * https://www.capterra.com/sem/help-desk-software

Server Admin Log tool replacement
Redo Tech:Server admin log like sal.toolforge.org on WMF. Will probably require an ElasticSearch implementation. But, it's clean and beautiful. Searchability will be improved, too.

Counter Vandalism tools
These just need to be looked into to see how to get them/use them.


 * https://meta.wikimedia.org/wiki/SWViewer
 * https://github.com/wikimedia/labs-tools-guc
 * Others

Scripts/Gadgets
Feel free to request any script or gadget here, but be sure to specify what it needs to do. It doesn't even have to exist yet!

Interwiki and MirahezeMagic Pseudo-interwiki improvements

 * 1) Submit a Phabricator ticket to add MirahezeMagic Pseudo-interwiki links to log actions and page histories; or, better yet,
 * 2) Submit a Phabricator ticket upstream on Wikimedia Phabricator to add a   parameter to the Interwiki extension, which would nullify having to complete #1.