Miraheze-5-year/Survey

Unlike last year, this year's survey analysis is just a straight comparison of last years results. Some interesting results!

Readers
The number of readers who completed the survey is 89 (down from 111 last year). Like last year, the most popular categories of wikis are community and gaming wikis at 37% and 39% respectively. 51% of respondents say they access Miraheze at least once a day – this is up from 44%. 40% of respondents know that Miraheze is funded by donations only, this is a significant decrease from 52% last year. 43% of respondents know Miraheze is running only by volunteers, this is also a decrease from last years’ figure of 55%. 45% of respondents are aware that they could volunteer to support Miraheze, which is down from 54%. 39% of respondents are aware of Miraheze’s strong privacy stance, which is down significantly 56% the year before. 15% can find Miraheze’s financial information – down from 36%. New information questions asked involved the big structural changes this year; 26% of respondents know Miraheze registered as Miraheze Limited, with 21% aware of community-elected positions. 69% of respondents said they are satisfied with their interactions with the community (up from 65%) while 65% are satisfied with staff interactions (up from 57%). 69% of respondents are also happy with Miraheze’s uptime, down from 73%. 74% are happy with the speed of the service, down from 81%. Overall, 75% are happy with the overall experience – down from 81%. When asked about the interface, 93% said it was designed well for their purposes.

Editors
The number of editors who completed the survey is 40 (up from 38 last year). Like last year, the most popular categories of wikis are community and gaming wikis at 38% and 33% respectively. 35% of respondents say they edit Miraheze at least one a day – this is up from 21%. 53% of respondents know that Miraheze is funded by donations only, this is a decrease from 66% last year. 63% of respondents know Miraheze is running only by volunteers, this is an increase from last years’ figure of 53%. 60% of respondents are aware that they could volunteer to support Miraheze, which is up from 53%. 73% of respondents are aware of Miraheze’s strong privacy stance, which is up from 68% the year before. 35% can find Miraheze’s financial information – down from 47%. New information questions asked involved the big structural changes this year; 43% of respondents know Miraheze registered as Miraheze Limited, with 33% aware of community-elected positions. 73% of respondents said they are satisfied with their interactions with the community (up from 71%) while 70% are satisfied with staff interactions (up from 63%). 78% of respondents are also happy with Miraheze’s uptime, down from 86%. 73% are happy with the speed of the service, down from 87%. Overall, 88% are happy with the overall experience – up from 87%. When asked about the interface, 100% said it was designed well for their purposes.

Advanced Users
The number of advanced users who completed the survey is 111 (down from 125 last year). Like last year, the most popular categories of wikis are community and gaming wikis at 30% and 19% respectively. 56% of respondents say they edit Miraheze at least one a day – this is up from 50%. 79% of respondents know that Miraheze is funded by donations only, this is a decrease from 93% last year. 78% of respondents know Miraheze is running only by volunteers, this is a decrease from last years’ figure of 86%. 68% of respondents are aware that they could volunteer to support Miraheze, which is down from 81%. 73% of respondents are aware of Miraheze’s strong privacy stance, which is down from 89% the year before. 52% can find Miraheze’s financial information – down from 61%. New information questions asked involved the big structural changes this year; 60% of respondents know Miraheze registered as Miraheze Limited, with 47% aware of community-elected positions. 81% of respondents said they are satisfied with their interactions with the community (down from 88%) while 80% are satisfied with staff interactions (down from 88%). 75% of respondents are also happy with Miraheze’s uptime, down from 84%. 73% are happy with the speed of the service, down from 92%. 84% were happy with the speed of wiki creation (down from 90%) and 51% were happy with task resolution (down from 59%). Overall, 85% are happy with the overall experience – up from 96%. When asked about the interface, 100% said it was designed well for their purposes.

ManageWiki
69 Advanced users have used ManageWiki (62%). Of those who have:
 * 81% said it was easy to use. This is only slightly down from 83%.
 * 75% said it provided the flexibility they needed. This is down from 89%.
 * 72% said it provided a level of control they needed. This is down from 83%.
 * 74% said it made Miraheze unique. This is down from 82%.

Issues Identified

 * Regular downtime
 * MatomoAnalytics provides a poor variety of statistics
 * Wiki creations are slow
 * Phabricator requests take too long to be resolved
 * Wikitext is not userfriendly
 * Extension reviews take too long
 * Dormancy policy is too restrictive
 * Creating Infoboxes is not intuitive
 * More things in ManageWiki
 * Private task submission (incompatible with support model?)
 * More transparency and oversight with CheckUser/Oversight tools
 * More donation methods
 * More understanding of cost-footprint