Training modules/Dealing with online harassment/slides/sharing-information-and-managing-expectations

Communication: Sharing information and managing expectations
Though your communications to the reporter should be empathetic, as described above, remember that the investigation is your responsibility. For the privacy and safety of all parties, it is neither desirable nor appropriate to actively involve the reporter or the target in the actual investigation or communications about the investigation. You should, of course, make sure you have the full details of their compl


 * Overshare. Again, this will be an emotional situation for the target, and you may be tempted to err on the side of giving them as much information as you can. Remember, though, that the parties involved in the case llkkjhck1458 we will stop this behavior" or "You will have an answer by Tuesday", such a reassurance will backfire if you are unable to follow through. Know your limits, both in time and in your role.